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Browse our FAQ for answers to many common technical questions.


Computer Software


Monitor & control your transmitter ecosystem


Latest Version: 1.3.3
Released: September 1, 2020

Release Notes
New Features
  • Added support for QT-AD10 transmitters
  • Monitor and control QT-5100 and QT-AD10 transmitters
  • MicControl is currently supported on Windows 7, 8 and 10
  • Requires one or more Gateway device:
    • QG-H1/QG-H2
    • QG-N3

QG Update Utility

Manage the firmware on your Q5X gateway products


Latest Version:
Released: December 1, 2021

Release Notes
Bug Fixes
  • Application no longer requires gateway communication drivers to be pre-installed
Known Issues
  • Automatic device discovery is disabled while firmware update is in progress
  • Starting a new firmware update is disabled until all in-progress updates are complete
  • Supports QG-H1, QG-H2 and QG-N3 devices running firmware 1.10.0 or higher
  • QG Update Utility is currently supported on Windows 10

Device Firmware

QT-AD10 Transmitters

Latest firmware for your QT-AD10 devices 


Latest Version: 1.2.57
Released: February 2, 2023

Release Notes
  • Improved Standby (STB) mode runtime
  • Improved battery monitoring
  • General Improvements
Known Issues
  • Transmitter firmware update will fail if the transmitter Power = OFF (standby). Workaround: Set transmitter Power = ON before performing the firmware update
  • This firmware is compatible with Q5X AquaMic™, CoachMic™, and PlayerMic®
  • To install Q5X firmware on devices:
    1. Download Q5X 1.2.57 firmware from Shure Update Utility (user guide)
    2. Connect to the AD4D, AD4Q, or ADX5D receiver, and in the Hosted Tx section, select Q5XTx 1.2.57
    3. Send the update to the receiver
    4. Use IR Sync to update the transmitter firmware
  • AD4D and AD4Q can only host one transmitter firmware image at a time; if you also need to update Axient Digital transmitters, please repeat the above process, but select an ADTx firmware version.
  • To operate this version of Q5X AquaMic™, CoachMic™, and PlayerMic® with other Shure systems and software, see the following list of recommended versions:
    • AD4D/Q 1.4.7
    • ADX5D 1.4.7
    • Shure Update Utility 2.7.2

RCAS Gateways

Latest firmware for your Q5X gateway devices 


Latest Version: 1.10.4
Released: October 15, 2021

Firmware (Requires QG Update Utility)

Release Notes
New Features
  • External applications can now cancel active broadcasts.
  • UI fixes and improvements.
  • Compatible with QG-H1, QG-H2 and QG-N3 gateway devices running firmware version 1.10.0 or higher
  • For devices running firmware version 1.9.5 or lower, please contact Q5X
  • To install firmware on device:
    • Requires QG Update Utility or higher
    • Download firmware package 1.10.3 from Q5X support page
    • Import update into QG Update Utility
    • Connect QG to computer via USB
    • In QG Update Utility, select device and start update

Warranty Registration

Service and Support

Diagnose troubleshooting and service issues faster and more accurately.


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