Find an answer
Browse our FAQ for answers to many common technical questions.
Documents
Digital Transmitters (QT-AD10)
Computer Software
MicControl
Monitor & control your transmitter ecosystem
Latest Version: 1.3.3
Released: September 1, 2020
Release Notes
New Features
- Added support for QT-AD10 transmitters
Notes
- Monitor and control QT-5100 and QT-AD10 transmitters
- MicControl is currently supported on Windows 7, 8 and 10
- Requires one or more Gateway device:
- QG-H1/QG-H2
- QG-N3
QG Update Utility
Manage the firmware on your Q5X gateway products
Latest Version: 0.1.1.0
Released: December 1, 2021
Release Notes
Bug Fixes
- Application no longer requires gateway communication drivers to be pre-installed
Known Issues
- Automatic device discovery is disabled while firmware update is in progress
- Starting a new firmware update is disabled until all in-progress updates are complete
Notes
- Supports QG-H1, QG-H2 and QG-N3 devices running firmware 1.10.0 or higher
- QG Update Utility is currently supported on Windows 10
Device Firmware
QT-AD10 Transmitters
Latest firmware for your QT-AD10 devices
Latest Version: 1.2.56
Released: January 31, 2022
Release Notes
Improvements
- Improved RCAS™ (Remote Control Audio System) reliability
Known Issues
- Minor audio artifacts may be experienced during IR Sync with Q5X transmitters
- Transmitter firmware update will fail if the transmitter Power = OFF (standby). Workaround: Set transmitter Power = ON before performing the firmware update
Notes
- This firmware is compatible with Q5X AquaMic™, CoachMic™, and PlayerMic®
- To install Q5X firmware on devices:
- Download Q5X 1.2.56 firmware from Shure Update Utility (user guide)
- Connect to the AD4D, AD4Q, or ADX5D receiver, and in the Hosted Tx section, select Q5XTx 1.2.56
- Send the update to the receiver
- Use IR Sync to update the transmitter firmware
- AD4D and AD4Q can only host one transmitter firmware image at a time; if you also need to update Axient Digital transmitters, please repeat the above process, but select an ADTx firmware version.
- To operate this version of Q5X AquaMic™, CoachMic™, and PlayerMic® with other Shure systems and software, see the following list of recommended versions:
- AD4D 1.3.26
- AD4Q 1.3.26
- ADX5D 1.3.26
- Wireless Workbench 6.15.0
- ShurePlus Channels iOS 1.5.1
- ShurePlus Channels Android 1.1.0
- Shure Update Utility 2.6.2
RCAS Gateways
Latest firmware for your Q5X gateway devices
Latest Version: 1.10.4
Released: October 15, 2021
Firmware (Requires QG Update Utility)
Release Notes
New Features
- External applications can now cancel active broadcasts.
Improvements
- UI fixes and improvements.
Notes
- Compatible with QG-H1, QG-H2 and QG-N3 gateway devices running firmware version 1.10.0 or higher
- For devices running firmware version 1.9.5 or lower, please contact Q5X
- To install firmware on device:
- Requires QG Update Utility 0.1.0.0 or higher
- Download firmware package 1.10.3 from Q5X support page
- Import update into QG Update Utility
- Connect QG to computer via USB
- In QG Update Utility, select device and start update
Warranty Registration
Service and Support
Diagnose troubleshooting and service issues faster and more accurately.
Notifications
Stay up to date with firmware updates, and product specific notifications.
Special Promotions
Opt-in for Q5x promotions and offers.