FAQ Knowledge Base
We are here to support all your questions.
How do I install USB drivers for use with Q5X products?
Drivers install Win 10 Guide
The transmitter is not receiving instructions from the MicCommander.
Does the transmitter need charging?
PlayerMic is fully charged but not working.
The receiver shows as fully charged, but when I unplug it, it goes to 50%.
Should I turn off the receiver before charging it?
Do you have a listing of Certifications for your products?
How long does a battery charge last?
Does your AD10 line of transmitters work with your receivers?
I would like to get audio from talent. Is a PlayerMic all I need?
How quick is the delivery time?
Do you stock products in Europe, Asia or only in Canada?
Your products are so expensive, why?
Do your products ever go on sale, or clearance?
Do you have a dealer network, or do we buy from you direct?
Is there special pricing for large orders?
Which countries do you have certification for use in?
Can I use my own mic elements (lavs) with your transmitters?
We can terminate most brands of mic elements for use with our transmitters, or we can send you instructions if you have the capability to terminate them yourselves. There is a small fee for us to terminate them, plus shipping to and from our location. See our Mic Termination Services here.
Do you offer financing on your products?
The battery for the receiver seems to be dead / dying and won't hold charge. Do you sell spare batteries?
We recommend lithium batteries that are readily available commercially. We caution you about purchasing discounted batteries. If you are in the USA, this is the link to the battery we currently use: https://www.megabatteries.com/item_details2.asp?id=20132
If you prefer to purchase them from us, the current cost is $40.00 each, plus shipping from Canada.
Over the last 6 months the mic has gone from spotty to not working at all. What can we do?
Do you provide a warranty on your products?
What other brand receivers work with your PlayerMics and do other brand transmitters work with your receiver.
Mode 3 (Lectrosonic)
UCR and SRc RX, set to compatibility mode NA7, or M7 depending on the model
Mode 4 (Shure)
Mode 5 (Sennheiser)
RX with HiDyne Plus companding
The Q5X QR-M3 RX will work with Shure UHFR TXs. The QR-M3 will need to be set to Mode 4 under compatibility modes.
Why do I have a low RF range?
- Have you selected a clear frequency? With the TX off, set the QR-M3 to your selected frequency, look at the QR-M3 are you seeing any readings on the RF bars? Ideally there should be nothing showing, but if the bar bounces to -95 dB that should be OK.
- Is the TX output power set to 50mw or 100mw? (Should be 100 mw)
- Is the Squelch set to -90 or -95?
- Double check that the TX is set to the exact frequency as the RX.
How to find a clear frequency.
Type in your address select Axient Digital.
TX does not connect or communicate with H2/H1
Second, add the serial number to the MicCommander, if it is not already listed. Select the TX #. On the TX page make sure the TX does not have a linkID set. On the upper part of the screen check to make sure the padlock Icon is open. If the icon is closed then it is locked and the TX will only respond if the link ID of the MicCommander matches the link ID in the TX. User manual will show how to reset link ID.
If the padlock is open and the green status light is flashing, then we will need to check the other 2.4ghz channels to make sure the TX is on the same.2.4ghz channel as the MicCommander. Normally we leave the 2.4ghz channel set to 25, but any of the channels will work but we have found 25 to be the best in North America anyway. On the MicCommander set the 2.4gh channel to 26. Scan for TXs, see if your problem unit shows up. If not, then. Try 24 and repeat the scan. Work your way down the channels until you find the missing TX. You will need to change the 2.4ghz channel of the TX before you set the MicCommander back to 25.
I am not getting any audio into/out of my camera using a M2/M3
- Double check that the TX and RX are on the exact same frequency
- Set Squelch to -90 dB or -95 dB
- Set the Audio output level to +10 dB, or higher just to make sure we are getting a output level, if this is set to -20 dB, the audio will be muted.
- On the M2/3, set the Mic/Line to correct setting for your camera?
- Do you have the companding mode set to Mode 2 on both the TX and the RX?
- Check the TX on the MicCommander to make sure that the Mic is not muted at the TX.
- Double check that the Microphone is properly connected to the TX. On PlayerMics it is a push pull connector and if it is not locked in the audio connection may not be mated, AquaMic the connector needs to be fingertight.
- With the TX off, is your selected channel clear, do you have any activity on the RF bars?
- With the TX on do you have full RF bars
- Do you have action on the AF bars (Audio)?
- Can you hear audio on the headphone monitor on the top of the M2/3?
- Is the camera setup to select the input you are using?
- On the Camera make sure to use Mic/Line the same as the M2/3, do not use the MIC48V setting. If the Mic/Line setting does not match the M2/3 then the level may be way to low.
- Can you adjust the audio level on the camera?
- Can you monitor it on camera headphone output?
How do I set the gain structure for the PlayerMic system?
- Set Mic gain of the TX to 50 – 60 % to start, this may be needed to be adjusted up and down as required, if the Player is clipping when yelling you may need to lower Mic gain, if the player is hard to hear you may need to bring the gain up.
- Set the Mic/Line level switch to match the camera input (mic/line on the camera), if this does not match the levels will be terrible.
- Start with the gain of the M3 at 0 dB
- Start with the Camera gain at 0 dB if it has a gain control
- Test the system to see if you need more gain. It is important to set the gain into the camera so the camera does not clip. I would add gain at the M3, and only add gain at the Camera if needed.
- We have found that some DSLR cameras have a different impedance on the Mic input and a adapter is needed to interface with the QR-M3. Below I have listed some different options.
One option is to try a TA3 to 3.5mm TRS cable.
Remote Audio Unbalanced Adapter Cable TA3F to 3.5mm CASENSK100TL (bhphotovideo.com)
Specific Sony units:
- Sony XLR-K2M Adapter Kit and Microphone
- Sony XLR-K3M Adapter Kit and Microphone
Most other DSLR units:
- Saramonic SR-PAX1
- Marantz Professional PMD602A 2-Channel DSLR Audio Interface
What waterproof mics do you recommend for the AquaMic?
- DPA 6060/61 or any of the “new core”. These will clear instantly once the mic element has left the water’ surface.
- Q5X version of the Shure DuraPlex these mics are IP-57 rated.
- Voice Technology has 3 versions of the VT-500 that have a IP-57 rating, VT-500 water, VT-500 action and VT-500X (extreme).
- Countryman B3 with a water proof cap, or the EMW.
How do I find available channels?
This is the link to the Shure frequency finder tool. Enter your address, and select Axient Digital (uses the same band as the QT-5100). IT will then give you a list of available and not available channels, there is a button to change to frequency instead of channel. We recommend using the frequency version. This is vey helpful for finding the general frequency block to use.
How do I turn the pilot tone off to use my compatible receiver?
For Lectrosonic UCR and SRc receivers:
- Turn off the pilot tone.
- Set the receiver compatibility mode to M7 (411a requires Audio Board v6.0 and firmware that enables mode 7).
- Set the QT-5100 transmitter to Mode 3.
For Shure UR5 receivers:
- Under Squelch setting, Select HIGHNO TK, this turns the Squelch to a high setting and turns off the Tone Key. (Pilot Tone).